Thank you for purchasing from Monicartist. Please read this policy carefully before completing your order.

Original Artworks

All original artworks sold through Monicartist are one-of-a-kind, hand-painted originals. Please note that colours may vary slightly between screen displays and the final artwork or printed product. Differences in screen calibration, lighting conditions, and printing processes can affect how colours appear. These natural variations are not considered faults and are not grounds for return or refund.

Returns & Exchanges

All original artwork sales are final.We do not accept returns or exchanges for original artworks due to:

• Change of mind

• Colour preference

• Size preference

• Personal taste or expectation

Damaged Original Artworks

If an original artwork arrives damaged, you must contact us within 48 hours of delivery and provide:

• Clear photographs of the damage

• Photographs of the original packaging

• Your order number

Claims submitted outside this timeframe may not be accepted. Approved cases will be assessed for repair, replacement (where possible), or refund at our discretion.

Prints & Reproductions

All prints are made to order. Please note that colours may vary slightly between screen displays and the final artwork or printed product. Differences in screen calibration, lighting conditions, and printing processes can affect how colours appear. These natural variations are not considered faults and are not grounds for return or refund.

Returns & Exchanges

We do not accept returns or exchanges for prints due to:

• Change of mind

• Incorrect size selection

• Colour variations

• Differences between screen display and printed artwork

Please note: colours may vary slightly depending on screen calibration, lighting, and printing processes.

Damaged or Faulty Prints

If a print arrives damaged or faulty, you must notify us within 48 hours of delivery with:

• Clear photographs of the damage

• Photographs of the packaging

• Your order number

Once verified, a replacement or refund will be provided.

Other Products (Homewares, Accessories & Made-to-Order Items)

This includes all non-artwork products offered through Monicartist.

Returns & Exchanges

We do not accept returns or exchanges for:

• Change of mind

• Colour preference

• Size preference

• Incorrect product selection

Many items are produced specifically for your order.

Damaged or Faulty Products

If an item arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence.Once approved, a replacement or refund will be arranged.

Shipping

• All items are carefully packaged prior to dispatch.

• Shipping costs are non-refundable.

• Monicartist is not responsible for delays caused by shipping carriers, customs, or events beyond our control.

Refund Processing

Approved refunds will be issued to the original payment method within 7–10 business days, subject to payment provider processing times.

Contact

For all return or refund enquiries, please contact me through online chat.

Final Acknowledgement

By completing a purchase with Monicartist, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Shipping Policy

Monicartist

Thank you for purchasing from Monicartist. Please read the following shipping information carefully before placing your order.  Please note that processing times apply. Delivery times are estimates.

 Customs duties and taxes may apply for international orders.

Shipping Locations

Monicartist ships within Australia and internationally, depending on the product and destination.

Availability of international shipping may vary by item.

Processing Times

Original Artworks

• Original artworks are carefully prepared for shipment.

• Please allow 5–10 business days for processing before dispatch.

• Framed artworks may require additional processing time.

Prints & Made-to-Order Products

• Prints and made-to-order items are produced specifically for your order.

• Please allow 5–10 business days for production before dispatch.

Processing times are estimates and may vary during peak periods.

Shipping Times

Shipping times vary depending on destination and shipping method selected at checkout.

• Domestic (Australia): typically 3–7 business days after dispatch

• International: delivery times vary by location and customs processing

Monicartist is not responsible for delays caused by shipping carriers, customs clearance, or factors beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on size, weight, and destination.

• Shipping fees are non-refundable.

Customs, Duties & Taxes (International Orders)

• International buyers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Monicartist is not responsible for delays or additional charges incurred through customs.

Delivery & Risk

• All artworks and products are carefully packaged to ensure safe delivery.

• Once an order has been dispatched, risk passes to the purchaser.

• Please ensure that shipping details provided at checkout are accurate.

Monicartist is not responsible for lost or stolen parcels once delivery has been confirmed.

Damaged Items During Transit

If your order arrives damaged, you must contact us within 48 hours of delivery and provide:

• Clear photographs of the damage

• Photographs of the packaging

• Your order number

Please retain all packaging until your claim has been resolved.

Incorrect Address

• Orders returned due to incorrect or incomplete addresses may incur additional shipping fees.

• Monicartist is not responsible for delivery issues resulting from incorrect address details provided at checkout.

Contact

For all shipping enquiries, please contact me through online chat.

Final Note

By placing an order with Monicartist, you acknowledge and accept this Shipping Policy.

Every effort has been made to photograph this artwork as accurately as possible. Please note that colours may vary depending on lighting conditions. Warm lighting can enhance warmer tones, while cooler lighting may emphasise cooler hues and alter colour depth. Variations may also occur due to screen settings and individual display differences.

What does “Unframed” mean?

The artwork is painted on a gallery-depth stretched canvas and professionally stretched over a wooden frame. It arrives ready to hang and can be displayed without an external frame, allowing the artwork to stand beautifully on its own.

What does “Framed” mean?

The artwork is presented in a professionally fitted floating frame, designed to complement the artwork while allowing space around the canvas. It arrives fully framed and ready to hang.

Floating Frame Options – Originals & Prints

Original Artworks

Floating frames are available by request for original artworks only. If you would like an original artwork professionally fitted with a floating frame, please email prior to purchase for a quote. A small selection of frame colours is available. Pricing varies depending on artwork size and the colour and material of the frame.

Please note: Adding a floating frame is a custom service and will extend order completion and delivery time.

Prints: Some prints are offered with a floating frame, while others are sold unframed, as specified in the Details of the Artwork section on each product page.

Floating frames cannot be added to prints upon request. Only prints that are listed as framed include a floating frame.

Please refer to the Details of the Artwork section on each product page for specific framing information.

Processing times apply. Delivery times are estimates.

Customs duties and taxes may apply for international orders.