Thank you for purchasing from Monicartist. Please read this policy carefully before completing your order.
Original Artworks
All original artworks sold through Monicartist are one-of-a-kind, hand-painted originals. Please note that colours may vary slightly between screen displays and the final artwork or printed product. Differences in screen calibration, lighting conditions, and printing processes can affect how colours appear. These natural variations are not considered faults and are not grounds for return or refund.
Returns & Exchanges
All original artwork sales are final.We do not accept returns or exchanges for original artworks due to:
Damaged Original Artworks
If an original artwork arrives damaged, you must contact us within 48 hours of delivery and provide:
Claims submitted outside this timeframe may not be accepted. Approved cases will be assessed for repair, replacement (where possible), or refund at our discretion.
Prints & Reproductions
All prints are made to order. Please note that colours may vary slightly between screen displays and the final artwork or printed product. Differences in screen calibration, lighting conditions, and printing processes can affect how colours appear. These natural variations are not considered faults and are not grounds for return or refund.
Returns & Exchanges
We do not accept returns or exchanges for prints due to:
Please note: colours may vary slightly depending on screen calibration, lighting, and printing processes.
Damaged or Faulty Prints
If a print arrives damaged or faulty, you must notify us within 48 hours of delivery with:
Once verified, a replacement or refund will be provided.
Other Products (Homewares, Accessories & Made-to-Order Items)
This includes all non-artwork products offered through Monicartist.
Returns & Exchanges
We do not accept returns or exchanges for:
Many items are produced specifically for your order.
Damaged or Faulty Products
If an item arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence.Once approved, a replacement or refund will be arranged.
Shipping
All items are carefully packaged prior to dispatch.
Shipping costs are non-refundable.
Monicartist is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
Refund Processing
Approved refunds will be issued to the original payment method within 7–10 business days, subject to payment provider processing times.
Contact
For all return or refund enquiries, please contact me through online chat.
Final Acknowledgement
By completing a purchase with Monicartist, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
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